Dr Anne-Marie Oostveen

Dr Anne-Marie Oostveen is a Research Fellow in Industrial Psychology and Human Factors Centre for Structures, Assembly and Intelligent Automation.

Anne-Marie studied Cultural Anthropology (MA) and Social Informatics (PhD) at the University of Amsterdam. Prior to joining Cranfield University in April 2020 Anne-Marie held research positions at the Oxford Internet Institute, University of Oxford, the Social Informatics Department at the University of Amsterdam, the Royal Netherlands Academy of Arts and Sciences (KNAW) in Amsterdam, and the Rathenau Institute in The Hague.

Anne-Marie’s work has been supported by a range of funders including the European Commission (FP7, H2020), the Engineering and Physical Sciences Research Council (EPSRC) and the University of Oxford’s Fell Fund. She held a Marie Curie Intra-European Fellowship exploring e-democracy technologies and the problem of public trust (2007-2009). She has published academic articles, reports, conference papers, and magazine articles.

Most recently, Anne-Marie was a Principal Investigator on the EU funded FastPass project. This project established and demonstrated a harmonised, modular approach for Automated Border Control (ABC) gates at airports, sea borders, and land borders. Border control is a major challenge for security and mobility within the EU. Travellers request a minimum delay and a speedy border crossing, while Border Guards must fulfil their obligation to secure the EU’s borders against illegal immigration and other threats.

Research Opportunity

Anne-Marie’s research focuses on the social implications and human factors of new and emerging technologies. She takes a problem-oriented view to focus on the interaction between technological development and social change, and has been involved in both the design of technology and studying its use. She adopts a participatory approach in which technology is designed and implemented not only for the users, but also with their involvement. 

In previous research, she conducted qualitative and quantitative studies on the implications of large-scale, complex systems (e.g. for public services provision, for e-voting, for automated border crossing) and on the usability and acceptance of emerging technologies. In this context she studied the needs, values, beliefs, attitudes and behaviours of various social groups and stakeholders involved in the use of these new technologies. 

Anne-Marie is also interested in exploring what the motivations and social trends are behind new ICT innovations and whether lay people can meaningfully engage in discussions about emerging technologies and the changes they bring to everyday life. Whose beliefs, values, and morality do these technologies mirror, and how can a balanced societal debate be created, leading to a social responsible use of technologies? More recent work has focused on surveillance technologies such as child tracking technology and biometrics, and on digital inequality issues related to inadequate broadband access in rural Britain.

Current Activities

Within SATM’s Industrial Psychology and Human Factors group (IPHF) Anne-Marie works on the EPSRC funded DigiTOP project (https://digitop.ac.uk/) focusing on the psychosocial factors that may influence the acceptance and adoption of Digital Manufacturing Technologies such as trust, technical awareness, and ethical issues. A range of qualitative and quantitative methods will be used with industrial workers to measure key implementation factors at an individual and organisational level.