“I need to be confident that I am safely interacting with the systems that I am maintaining”. 


Role: Manufacturing Maintenance Technician 

Experience: 5 Years

Age: 29 

Industry: Manufacturing

Decision-maker: No


Valentina is responsible for maintaining highly complex systems during their operation within her organization. Her task duties includes diagnosing the fault, providing maintenance/ repair and documenting the interventions.

Valentina’s Biggest Challenges 

  • Building a mental model of the system in a short period of time so that the intervention time is minimal.
  • Access to equipment documentation while performing the task 
  • Operating safely at all times 

Research Theme Examples:

  • VR/AR support 
  • Digital Twin 

Digital Innovation Example:

  • Personalised assistance to maintenance worker 
  • Help with documenting the intervention