“I need to be confident that I am safely interacting with the systems that I am maintaining”.
Valentina
Role: Manufacturing Maintenance Technician
Experience: 5 Years
Age: 29
Industry: Manufacturing
Decision-maker: No
About
Valentina is responsible for maintaining highly complex systems during their operation within her organization. Her task duties includes diagnosing the fault, providing maintenance/ repair and documenting the interventions.
Valentina’s Biggest Challenges
- Building a mental model of the system in a short period of time so that the intervention time is minimal.
- Access to equipment documentation while performing the task
- Operating safely at all times
Research Theme Examples:
- VR/AR support
- Digital Twin
Digital Innovation Example:
- Personalised assistance to maintenance worker
- Help with documenting the intervention